HOTEL «FRANCE»
Vinnytsia, Soborna Street 34
Rules of accommodation in Hotel France
1. General Terms.
1.1. The following terms establish an inner organization of accommodation in the “France” hotel (hereinafter – Hotel), rules of using the Hotel’s property, number of services provided and the responsibilities of the sides for the Hotel’s guests.
1.2. Activities of the hotel also governed by terms on Hotels and similar accommodations and providing hotel services from 16.03.2024 № 19, the laws of Ukraine «about tourism» and other laws of Ukraine.
2. Terms of using hotel property
2.1. All the rooms and public areas are heated, provided with modern finishes, engineering services, equipment, and are complete set to meet all the requirements at the time of commissioning.
2.2. The guests must treat the Hotel’s property with care, use the room and equipment for its intended purpose, and abide by the fire security requirements. In case of damage to property, technical failures, emergency events (flood, fire, glass breakage, etc.) should immediately inform an administrator.
2.3. The Guest is obliged to compensate the damage to the Hotel in case of loss or damage to the property of the Hotel, and is also responsible for the violation, caused by invited persons (visitors).
3. Inner organization of accommodation in the Hotel
3.1. The Administrator keeps the execution of the inner organization in the Hotel under Administrator provides the guests with information concerning the accommodation rules, accepts complaints from guests of the staff’s and other guests’ actions, breaking the established organization of work.
3.2. The guest receive the key to the room, provided for accommodation from the Administrator after signing the accommodation contract.
3.3. Guests are kindly requested to follow the air raid alert instructions and use the stairs to access our designated shelter, located on the lower ground floor (-1 level) of the Mont Blanc restaurant.
Instructions during an air raid alert:
- Upon hearing the air raid siren or receiving a notification from official apps (e.g., “Air Alert”), please do not delay and take only essential items with you (documents, water, warm clothing).
- Go to the designated shelter, located on the -1 floor of the restaurant .
- Our hotel staff will be nearby to guide and assist you.
- Please remain in the shelter until the “All clear” is officially announced.
Should this provision be violated, the Hotel administration shall be released from any liability for the safety and security of the Guest.
3.4. The guest is forbidden to bring to the hotel and storing weapons, explosive objects and materials and components for them. If necessary, the administrator has the right to check weapon permit.
3.5. The guest is obliged independently to take care of physical health at the hotel staying.
3.6. Smoking in rooms, lounges and hotel premises except for specially designated places. If there are signs of smoking in an unpredictable place, the guest pays for additional cleaning of the room at a rate of 4000 UAH., it’s a one-time payment.
3.7. From 22:00 to 8:00 in the morning in the middle of the hotel and on the territory you need to keep silence.
3.8. Hotel visitors can come from 08:00 to 22:00 hours. The arrival of guests must be agreed by the person living in the room, and the administrator will keep a record of all hotel guests. The guest is responsible for living in the room. If necessary, the administrator has the right to check the documents of the visitor. The hotel has the right to refuse visitor access to hotel in case according to paragraph 10.4.
3.9. If the guest does not want to be disturbed, he can hang a sign saying “Please do not disturb!” outside on the door handle. The other side of the sign says: “Please clean up!”. The guest can hang up if he wants his room clean up.
3.10. No pets are allowed to be kept in the Hotel.
3.10.1. No pets are allowed to be kept in the Hotel! In case of introduction of animals without informing the hotel administration a penalty is charged, in the amount of – 10000 UAH
4. Saving utility services
4.1. Before leaving the room, electrical appliances should switch off.
4.2. At the hotel prohibited to use flammable items (matches, candles, lighters, etc.). The hotel strictly prohibits using any kinds of power socket splitters and cable extenders, and/or powerful electrical appliances, including heating, if these appliances are not included into room facilities or were issued by Hotel personnel.
4.3. Do not leave a faucets (mixers) open after leaving the room.
5. Car parking
5.1. The hotel France provide car parking service, entrance to the parking from the Soborna street. The cost of the parking service included in accommodation service or it is additional paid service, if there is a price list for this service confirmed by hotel administration.
6. Hotel Services
6.1 Hotel provide additional services that are included in the price and additional services for extra payment. The hotel can’t to provide additional service for extra payment without a guest consent, not provided to by agreement. The guest has the right to refuse payment for such services and in case of them being paid for, the Hotel is obliged to return the sum paid.
6.2. Free services are as follows: accommodation, breakfast at the hotel restaurant, guestrooms cleaning, calling for emergency, first medical aid.
6.3. The hotel open around the clock and at any time of the year. The room is allocated for use in a certain number of places (according to the room category). If it is necessary to add more visitors to the room and the room category allows, then such consumers are accepted for an additional fee for an extra bed (sofa) or a cot. Children under the age of 18 can be accommodated in the Hotel only together with adults (parents or relatives)
6.4. Daily quick cleaning (dust cleaning, trash removing, cups washing, bathrooms cleaning, and bed lining cleaning) is done every day.
6.5. Each time after a guest checks out a full cleaning is carried out (linen changing, lavatory disinfection, mini bar cleaning, vacuum cleaning of the carpets).
6.6. Change of bed linen and towels are changed every two or three days. On guest’s request an unscheduled change of linens and towels may be carried out.
6.7. Extra (paid) services are as follows: guestrooms reservation, waiter’s room service, city and intercity calls, mobile calls, and other services listed.
7. Reservation and guaranteed reservation.
7.1. Reservation of rooms is a pre-booking made at the beginning of the day of the scheduled arrival (but not earlier than 6 months before the arrival date)..
7.2. The procedure for reservation as follow:
– request via the mail, phone or another means of communication.
Tel.: (0432) 55-88-88, (068) 0-55-88-88
Tel.: (0432) 55-88-88, (068) 0-55-88-88
– Invoicing (by fax or e-mail);
– After the payment the hotel send booking confirmation check in time at or after 14:00 by e-mail.
7.3. Payment option for a reservation:
- Guaranteed booking: full (100%) prepayment for all of the accommodation period.
- Guaranteed booking: (30%) prepayment for all of the accommodation period, with the next payment at check in.
- In this case that guest of guaranteed booking: full (100%) prepayment for all of the accommodation period didn’t use the service of accommodation in indicated period and didn’t cancel the reservation before 1 day of check in, prepayment is not refundable.
- In case of guaranteed booking by bank transfer, if that guest didn’t use accommodation service in indicated day of check in and didn’t cancel the reservation before 1 day of check in day there is a penalty 100% of a room rate per night. In this case above reservation change the status to not guarantee. The prepayment can refundable upon the decision of the administration in case accommodated the room other guests and they are staying not less terms of accommodation than previously guests.
- In case of guaranteed booking guaranteed booking: (30%) prepayment for all of the accommodation period didn’t use the accommodation service and didn’t cancel the reservation and didn’t cancel the reservation before 1 day of check in day, prepayment is no refundable. In this case the reservation changes the status to not guarantee and is canceled.
Early check in (till to check in time) is possible only agreed with hotel administration. If the conform reservation is not guarantee (without prepayment), if a guest didn’t indicate the time of arrival, the reservation is possible to cancel after 16:00 at the local time by the hotel administration decision.
7.4. Reservation of rooms – order not earlier than 1 (one) day before the day of check in. Reservation procedure is similar to booking procedure. Reservation is guaranteed after confirmation of the hotel and the deposit payment for the first night. The hotel guarantees check in until 14:00. Payment for the accommodation is not taken. If the guest refused of the reservation prepayment is not refundable.
8. Food service
8.1. The hotel has a restaurant. Hotel guests have the right of priority restaurant service.
8.2. Coffee, tea, juice, water, nuts, chips, chocolate etc. can be used of the mini-bar. Payment for the use of mini-bar is charged at the price list in the room.
8.3. Hotel provide room service for guests. Payment for the use of room service is charged at the hotel price list.
9. Payment procedure
9.1. Payment for the services
– Check-out – 12:00 (local time). The General rule the term of the Agreement to provide service ends at 12:00 p.m. next day of arrival.
– Guests arriving from 14.00 (Check in time) on check in day pay for accommodation till 12.00 next day, pay 100% of accommodation day and check out following general rule at 12.00 the next day.
– Early Check in provides possible availability of the rooms and extra pay. Guests arriving from 00.00 till 06.00 have to pay 100% of the accommodation day. Guests arriving from 06.00 till 12.00 have to pay 50% of the accommodation day for early check in.
– Late check out service provide with availability of the rooms and extra pay. Guests live from 14.00 till 18.00 have to pay 50% of the accommodation day for late check out. Guests departing from 18.00 till 24.00 have to pay 100% of the accommodation day.
– Guests departing of the hotel from 12.00 to 14.00, in the absence pre-booking room which staying the guests are exempted from paying for late check in.
– When extending guests accommodation at the Hotel, the Guest pays 100% of the cost of living for the extended period..
9.2. If a guest stays in the hotel for less than 24 hours, payment is taken in full according to the specified time of check-in and check-out.
9.3. Accommodation for children under 7 years in a room with parents, including breakfast, is provided free of charge. Accommodation for children under 3 year on cot is provided free of charge, accommodation for children on extra bed for extra pay.
10. Termination of accommodation for hotel guests. Denial of accommodation.
10.1. Guests Accommodation stop with the completion of the contract between the guest and the hotel to provide services.
10.2. Guest has the right to terminate Hotel Accommodation Agreement at any time provided that all services were fully charged.
10.3. The administration of the hotel reserves the right to refuse in providing accommodation or terminate it if the guest repeatedly violates the rules of staying at the hotel or its premises, which leads to property damage or creates inconveniences for the comfortable stay of other residents.
10.4. The Administrator has the right to deny accommodation and add the guest to the stop-list in cases:
– the guest does not have the documents required for accommodation, the documents are invalid or expired, there are reasons to believe the documents to be counterfeit;
– there is no payment for the room under the established procedure and in the required amount;
– The guest is untidy, dirty appearance, he is in a drunken state, inadequately, aggressively behaves;
– The guest refuses to conform to the inner regulations of accommodation in the Hotel (smoking, parking regime, etc.);
– The guest has been added to the unwanted visitor list (stop-list);
– in other cases, introduced by Ukrainian legislation.
– In controversial cases the issue is resolved by the hotel Administration.
10.5. The hotel has stop list for unwanted guests.
Stop list including:
– Guests who previously stayed at the Hotel and were evicted forcibly.;
– Persons included in the list by the Hotel owners or the administrator.
11. Liability of the Hotel and the Guests
11.1. In case of full or partial failure to fulfill contractual obligations related to the provision of services, the liable party shall reimburse the other party for any losses incurred in connection therewith.
11.2. In the event that the Hotel is unable to fulfill the terms of the agreement concluded with the guest (except in cases of force majeure), the Hotel shall arrange accommodation for the guest in another hotel located in the same area, offering services of equivalent or higher quality. Any additional expenses incurred in this regard shall be covered by the Hotel.
11.3. If the guest identifies deficiencies in the provided service or a discrepancy in its quality, they have the right to choose one of the following remedies:
– the rectification of the deficiencies free of charge and within a specified period;
– a corresponding reduction in the price of the provided service.
11.4. The Hotel shall take measures to remedy any deficiencies in the provided service.
11.5. The Hotel shall not be held liable for deficiencies in the provided services if it can prove that such deficiencies arose due to the fault of the guest (or their visitors) or as a result of force majeure.
11.6. The Guest shall have the right to terminate the service agreement and, in accordance with applicable legislation, claim full compensation for any damages incurred, should the Hotel fail to remedy the identified deficiencies within the prescribed period. Any payments made by the Guest for the services shall be refunded either on the date of termination of the agreement or within a period not exceeding seven (7) days from the date on which the relevant claim is submitted.
11.7. The Hotel shall be liable for the safekeeping of the Guest’s belongings located in the room provided for accommodation, with the exception of valuables such as money, credit cards, jewelry, securities, electronic devices, and other items of significant value.
11.8. In the event of loss or damage to any belongings, the Guest must immediately notify the Hotel. If the Guest fails to submit any claims to the Hotel before the end of the stay, it shall be deemed that no belongings were lost or damaged.
11.9. In the event that forgotten items are found, the Hotel shall promptly notify the owner of the items, provided the owner is known.
11.10. In the event that the Hotel sustains significant material damage due to the fault or negligence of Guests and/or their visitors, an official report in the prescribed format must be drawn up. In such cases, in addition to compensating for the damage caused, the Guest shall be required—either voluntarily or through legal proceedings—to reimburse the Hotel owners for expenses related to the room’s downtime during repairs, replacement of furniture, or similar circumstances.
